Terms and conditions

 

QUALITY GUARANTEE

All our pieces are made with noble metals: sterling silver and 18kt gold. We only use natural gems. Every single piece is handmade. If you feel there is a lack of information, and you would like to know more, please feel free to contact us.

SHIPPING

For intra-community shipments the cost of service by courier is 15 € with a shipping time of 24 – 48 hours depending on the time of ordering. For standard courier service (Post Certificate) the price is 5 € with a delivery time 48 – 72h. For custom orders or out of stock,delivery time is maximum 20 days between producing and sending. We always tell you the status of your order, in the process of realization, as shipping. For extra-community shipments the cost of service by courier is 40 € with a shipping time of 24 – 48 hours depending on the time of ordering. For standard courier service (Post Certificate) the price is 6 € with a delivery time of 3 weeks. For custom orders or out of stock,delivery time is maximum 30 days between producing and sending. We always tell you the status of your order, in the process of realization, as shipping. *Weekends excluded. Shipments will be done from Monday to Friday. Orders made on Friday will be done next business day.

SAFE SHOPPING

All payments are made through PayPal, safer, faster and convenient. You can pay by credit card, debit card or directly from your Paypal account.

REFUNDS

We want to make you happy, so, if after receiving the piece you prefer another, we will be happy to change it. * All custom order are excluded. * Changes will be accepted only if the piece and its packaging are in their original state. * Shipping charges are non-refundable and buyer is responsible for return of the merchandise. Items that arrive used / damaged or that are lost in transit back to us will not be refundable, so please take care in repackaging and use a trusted shipping carrier. * We can only replace once.